Preventive Elevator Maintenance You Can Depend On
Action Elevator delivers reliable escalator repair, maintenance, and troubleshooting services for commercial facilities and high-traffic properties. Our team works efficiently to reduce downtime and maintain safe, dependable escalator operation.
Preventive Elevator Maintenance You Can Depend On
Our preventive elevator maintenance programs are designed to improve performance, reduce unexpected breakdowns, extend equipment lifespan, and help commercial properties maintain safe and reliable elevator operation year-round.
We will respond in no more than 1 business day.
Be Proactive with Elevator Maintenance
For many companies, an elevator is simply part of its structure. While maintaining compliance with certain codes and conducting periodic inspections is necessary, these efforts pale in comparison to a proper elevator maintenance strategy. With preventive maintenance from Action Elevator Company, you receive a completely unique elevator maintenance program that is custom-built to your specific system, the amount of traffic it receives, and other factors to ensure your elevator remains in top condition and the chance of a breakdown is reduced as much as possible.
Your preventive elevator maintenance program is conducted on a routine basis by only the best and most knowledgeable technicians. Every elevator technician on our team was hand-selected based on his or her experience, knowledge, and service capability, and we couldn’t be prouder of them and the work they do. All of our technicians are Qualified Elevator Inspectors (QEIs) certified by the Regional Association of Elevator Contractors (NAEC) and receive ongoing education and training throughout the year.
Benefits of a Preventive Elevator Maintenance Program
- Enhanced Reliability and Performance: Ensures the system operates at peak performance for years, minimizing errors and sudden breakdowns.
- Long-Term Cost Savings: Prevents expensive, reactive repairs by investing in an ongoing, custom-built maintenance plan.
- Consistent, Proactive Care: Addresses potential issues and strange sounds before they escalate into major problems.
- Safety and Compliance: Guarantees passenger safety while ensuring the system consistently meets all legal compliance and building code obligations.
- Peace of Mind: Provides confidence that the system is operating properly, serving as an investment in your building's ongoing success.
A proactive preventive elevator maintenance program provides valuable advantages beyond simply knowing that your elevator system is operating properly. It ensures that your elevator system is reliable — that it can be used without concerns over errors or breakdowns and will continue to operate at peak performance for years to come.
A preventive elevator maintenance program is also a much more cost-effective solution over the long term. Companies that wait until maintenance is absolutely needed or until a repair is necessary may end up spending more on that work than if they had instead invested in an ongoing maintenance program custom-built to their unique needs.
Finally, a preventive elevator maintenance program ensures that your elevator system receives the attention it needs on a consistent basis. Your company doesn’t have to wait until an issue appears or you start hearing strange sounds. This provides you with peace of mind in knowing that your elevator system is operating properly, those who ride the elevator are kept safe, and that you continue to meet all compliance and code obligations for the safe operation of the elevator. Remember, an investment in ongoing maintenance is an investment in ongoing success.
Have an emergency? Contact our 24-hour live agent for elevator service.
Protect Your Business with Preventive Elevator Maintenance
If you’re ready to learn more about the benefits of a preventive elevator maintenance program, or you’d like to get started as soon as possible, our team is here to help. Put the decades of expertise our technicians hold to work for the success of your company and the safe operation of your elevator system.
Contact us today to learn more about preventive maintenance and to get started.
Our Services
Our Process
Five steps from emergency call to elevator running.
Call or Request
Reach our dispatch 24/7. Share the symptoms and we'll route the right crew.
On-Site Diagnosis
A licensed mechanic arrives, isolates the fault, and documents it for your records.
Transparent Quote
Line-itemed scope, parts, and timing — no surprise charges, no upsells.
Inspection
Comprehensive on-site assessment of equipment, controls, and compliance status.
Ongoing Support
Proactive maintenance plans with regular reporting and 24/7 emergency dispatch.
Why Choose Action Elevator
Independent, Not OEM-Owned
We work for you — not a parts manufacturer. Honest recommendations, every time.
Transparent, Flat-Rate Quotes
No padded hours. No mystery parts charges. You see what you pay for.
First-Visit Fix Rate of 98%
Our mechanics carry stocked trucks and OEM-trained diagnostics.
All Major Brands Serviced
Otis, Schindler, KONE, ThyssenKrupp, MCE, Smartrise, GAL — we know them all.
That Customers Love
Posted on Google 
Cesar Ramos
30. January, 2026
Trustindex verifies that the original source of the review is Google. I've been working with Action Elevator for years to maintain one of our retail location's elevators, and I can't say enough good things about them! From day one, their service has been absolutely outstanding. We've never had a single major issue with the elevator under their care—no breakdowns, no unexpected downtime, nothing that disrupts our business or frustrates customers. Their preventative maintenance is top-notch, and they clearly know exactly what they're doing. What really stands out is how prompt and professional they are every time. Scheduling is easy, they show up on time (or early!), and the technicians are courteous, efficient, and thorough. They communicate clearly, answer any questions, and always leave everything in perfect working order. In an industry where reliability matters so much, Action Elevator has proven themselves to be the gold standard. They're responsive, trustworthy, and genuinely care about keeping things running smoothly. If you're looking for elevator maintenance you can count on without headaches, look no further—I highly recommend them to any retail, commercial, or property manager in the area. They truly deliver peace of mind! Thank you, Action Elevator team — you're the best! 🚀
Posted on Google
John Bunn
29. January, 2026
Trustindex verifies that the original source of the review is Google. Best elevator company in baltimore
Posted on Google
Richard Beatty
19. January, 2026
Trustindex verifies that the original source of the review is Google. Action Elevator has some of the best Elevator mechanics in the Baltimore/ DC area. Always ready to meet any challenge when it comes to your elevators or escalator needs
Posted on Google
Gary Goatcher
3. September, 2025
Trustindex verifies that the original source of the review is Google. We use Action at the National Aquarium and they do an incredible job keeping our elevators and escalators running. Our Tech Manny is a great tech. He is very respectable and polite to our employees and our guests at the Aquarium. He answers guests questions as he is fixing our equipment. The kids love seeing the inside of the equipment from behind the safety barrier. I highly recommend Action elevator.
Posted on Google
Laura Irwin
4. August, 2025
Trustindex verifies that the original source of the review is Google. A four day upgrade was skillfully managed by the Action staff. Thank you Kelsey Batchellor, for all your help facilitating the permit process! It has been quite a learning experience. It could not have happened in an expedited fashion without your attention to detail, diligence monitoring your email, and perseverance with the Arlington County online permit system. And all around pleasant personality when confronted with surprises was admirable. Additionally, Action's Vickie Marshall, has been a guiding light to Top of the Town for almost 15 years! Her depth of knowledge, efficient speech, and consistent follow through are a gift to our organization. And she was a tremendous help during the Avery to Action transition!
Posted on Google
Yvonne Forney
9. June, 2025
Trustindex verifies that the original source of the review is Google. Just helped me on my birthday by giving me a jump start. Great business!
Posted on Google
Michael Forehand
6. June, 2025
Trustindex verifies that the original source of the review is Google. Most outstanding technical and customer support. Very efficient in maintaining our elevator system in top running order and if there is an issue it is quickly responded to and resolved. When you call this company you speak with a real person who expeditiously addresses your issue/concern. Highly recommend using Action Elevator for your elevator needs.
Posted on Google
Jennifer Coco
30. May, 2025
Trustindex verifies that the original source of the review is Google. While we have only been with Action a short time, they are incredibly responsive to questions, and repairs. I wish we would have switched years ago. Thank you to the team for such great service so far. Looking forward to a very successful relationship for years to come.
Need Reliable Elevator Service?
Have a new installation project, renovation, or repair in mind? Our elevator repair company offers 24-hour service and nearly 20 years of support experience. Call us today for your next commercial elevator project.