See What Our Clients Have Been Saying
Action Elevator Company puts service above all else. It is our aim to provide a positive, successful experience for our clients in each and every project. We are proud to have worked with so many different organizations throughout the United States and are grateful for their feedback. Read what our valued clients have been saying about their experience in working with Action Elevator Company below.
Starting in 2019, the 4 elevators at our building were modernized by Action Elevator using non- proprietary equipment. Prior to the modernization of the elevators, we experienced passenger entrapments on an almost weekly basis. Since Action Elevator completed the modernization, we have not had a single entrapment. The process was well planned out with very little disruptions of service and at no time were we without any elevators. We opted for Destination Dispatch, which resulted in a vast improvement on elevator call wait times and almost eliminated the need to share an elevator with another passenger – timing worked out perfectly as COVID hit shortly after. We have continued using Action Elevator for our preventative maintenance and service with no plans to change. I cannot recommend Action Elevator highly enough.
WILLIAM PENN, CHEIF ENGINEER – BALTIMORE REGION – ASSET SERVICES
Your group is always great to work with, provides exceptional service and I can always count on you all to work through issues with us should any arise.
DIRECTOR OF ENGINEERING – AN ANNAPOLIS MANAGEMENT COMPANY
Action completed a modernization of five hydraulic elevators at our property in Maryland in 2022. Two of those elevators were in a unique environment, work that Action completed on time and their mechanic adapted to the special requirements of the space. Our tenants will appreciate the newly updated elevators. We are very happy with the results!
SENIOR DIRECTOR OF ASSET SERVICES – NORTHERN VIRGINIA BASED REAL ESTATE COMPANY
As a business, where elevators are critical to the daily operations of our building and keeping our clients happy, it is an absolute nightmare when elevators fail. Obviously, we reached out to some repair companies that are known worldwide, to try and get our issues resolved but after looking at the big-name companies quote on the bottom line, I was left with a bit of sticker shock as well as less than enamored with the care in customer service. This was not the situation when dealing with Action Elevator. From my first call to Action Elevator to signing the completed work order at my site I was left with nothing but an ease of mind that hiring Action Elevator to complete the work I needed done was the right decision.
In speaking with Leslie to set the appointment, to the day of the repairs (scheduled for an 8 AM start, I got the building at 7:45 AM and the techs (Matt and Joe) were already there waiting on me to arrive) all the way through the invoicing process I could not have been more pleased.
Every question I, my team, and those that I report to, had was answered quickly, thoroughly, and in a way that made going with Action Elevator a no brainer.
Although it is cliché to say, my only regret is that I had not found Action Elevator sooner. It has the personal care that one expects from a small operation, but the know-how and resources nationwide companies have access to as well. If you need anything done pertaining to a facilities elevator and want to know it’s done properly and you can clock out and go home knowing there’s one less thing on your to-do list that you need to worry about, call Action Elevator. You will be so glad that you did.
BALTIMORE BASED STORAGE FACILITY MANAGER