As a property manager making sure you have a reliable elevator maintenance company is crucial. If residents can’t get inside their homes with bags full of heavy groceries or tenants can’t get to their 8 am presentations, you’re going to have a serious problem. You need a reputable company. You’ll want to ask a few important questions before hiring a maintenance company to ensure your needs will get met.
Has the Company Been Trained on Your Specific Elevator Brand?
Not all elevators are created equally, and you’ll want to make sure the company has been trained to repair the specific brand of the elevator you have installed. You may even consider whether or not they’re licensed for specific repairs.
Will They Be Available When You Need Them?
Whether you’re managing a residential property or a commercial business, there will be times when the elevator is needed during non-business hours. You’ll want to make sure that they offer dispatch service and that someone is available 24/7 in the event that the elevator stops working.
How Many Properties Does the Maintenance Technician Service?
Even if a technician is available 24 hours a day, 7 days a week, if they’re responsible for too many properties you may still not receive help when you need it. Make sure the technician has a reasonable amount of properties to oversee.
Will the Mechanic Carry Common Inventory?
Clearly, you can’t expect every necessary part to be in your mechanic’s truck, but do they at least have the most common types of parts with them? This could help prevent lengthy and unnecessary delays if the technician has to go back to get parts – or worse, order them.
Is There a Back-Up Repair Technician?
Everyone needs to have a contingency plan, and you’ll want to make sure your elevator maintenance company has a plan in case your technician is unavailable.